Dealership Education
True or false? Getting labeled Spam or Scam Doesn’t Affect Customer Service Calls
Think you’re safe because you don’t cold-call? Think again…
May 30, 2023
Think you’re safe because you don’t cold-call? Think again…
Are your customers not answering your calls? Read on to learn how spam labels are hurting your dealership.
Cracking down on Auto Warranty Scams to return trust to legal calls. When talking about the typical robocall or spam call that people get daily, it’s easy to recall those phony calls about your car’s extended warranty.
Within your dealership, missed calls not only mean lost time for your agents, it also is a lost investment on inbound leads. Most dealerships spend at least $100/lead, not reaching even 10% that you otherwise could reach is a huge missed opportunity.
Potential Spam. Fraud. Scam Likely. If you’re a dealership making outbound calls, these are the possible labels displayed when your customer or potential customer’s phone rings. With new technologies in place across the wireless carrier network to protect consumers from unwanted communications like spam calls and robocalls, automotive dealerships across the country are at risk of poor customer experiences via phone and decreased conversion rates.